RETURNS/EXCHANGES: GUIDES AND PERSONAL TRAINING PACKAGES

As the Guides and Personal Training offered by Hope Isabel Howard are informative in nature and are not a tangible product which can be physically returned, all products are non-refundable. 

If the customer wishes to exchange a purchased product, they may exchange it for another product of equal or greater value within 10 days of purchase.

If the customer wishes to exchange a product they must pay the additional cost of the product of greater value.

RETURNS: BANDS

If you are unhappy with your purchase for any reason and would like to return or exchange your items, please return your items in accordance to the below policies.

• Full price merchandise can be returned for a full refund within 14 days of delivery date. Items purchased at a discounted rate are not eligible for refund but may be exchanged.

• Bands must be delivered to our P.O. Box within 14 days of delivery to be eligible for refund.

• Items must be in original condition, unused, unwashed, and have all original packaging. Items must be free of stains, makeup, deodorant, or perfumes. Items returned not in original packaging, or with damaged packaging will incur a 10% restocking fee.

• Refunds will be processed 7-10 business days after receipt of returned items.

• Shipping for returns is the responsibility of the customer unless there was an error on our end. For example the wrong size or item was sent to you.

• We cannot be held responsible for lost or stolen packages.